At Saf O’ Me, we are committed to offering a fair and transparent return process. This Returns Policy outlines your rights and responsibilities when returning products, in accordance with Australian Consumer Law (ACL).
We offer a 14-day risk-free return period, starting from the date your order is delivered. You may return your product for any reason during this period.
We accept returns for the following reasons:
All return requests are assessed in good faith. We reserve the right to inspect the condition of returned items before approval.
To be eligible for a return:
All returns are subject to a 15% flat restocking fee, deducted from the refund unless the return is due to a product fault or Saf O’ Me error. Items returned in poor or incomplete condition may result in reduced refunds. Final return eligibility is at our discretion.
Once your return is received and inspected:
You may choose one of the following:
Refunds are processed within 7–14 business days after the returned item is approved. Timeframes may vary depending on your bank or payment provider.
You are responsible for return shipping unless the item is:
We do not provide prepaid return labels. We recommend using tracked shipping, as we are not liable for returned items lost in transit.
All products—including hardware such as GPS tracking devices, accessories, and wearables—are covered by the same return terms.
Subscriptions are billed monthly in advance. You can cancel at any time, with the change taking effect at the end of the current billing period.
No pro-rata refunds are given unless required under ACL.
To initiate a return:
Saf O’ Me Returns
Unit 6, 31a Garfield Street
Wentworthville, NSW 2145
Australia
We recommend using tracked shipping for your protection. We are not responsible for returned items lost in transit.
This policy operates alongside your rights under the Australian Consumer Law. You are entitled to a refund or replacement for a major product failure, and compensation for any other reasonably foreseeable loss or damage. For minor issues, we will offer a repair, replacement, or other suitable remedy.
For any questions about this policy or to initiate a return:
📧 info@safome.co
